Personal Data Protection Policy
Last updated: October 9, 2025
1. Data controller
Ciudad Blanca Travel, NIT 10617788330, domiciled in Popayán, Cauca, Colombia. Support via WhatsApp +57 314 484 3291. Email: contacto@ciudadblancatravel.com.
2. Legal framework
This policy is governed by Law 1581 of 2012 and Decree 1377 of 2013, which regulate the protection of personal data in Colombia.
3. Data we collect
We only collect data you voluntarily send us through WhatsApp or the contact form: name, number of people, trip of interest, approximate date, and message. We do not request sensitive data.
4. Purposes of processing
We use your data to: respond to your requests, quote and manage trip reservations, and send you information you ask for. We do not share or sell your data to third parties.
5. Rights of the data subject
As the data subject, you have the right to: know, update, rectify, delete, and revoke authorization for the processing of your personal data.
6. Inquiries and claims
You can exercise your rights by sending a WhatsApp message to +57 314 484 3291. We will respond within a maximum of ten (10) business days.
7. Retention period
Your data will be retained for the duration of the business relationship or until you request its deletion.